The ATC Agent Panel V9 represents a significant architectural advancement, providing contact center agents with a streamlined, context-rich environment designed for optimal productivity and superior customer service delivery. This version unifies traditional voice channels with modern social media interactions and introduces next-generation efficiency tools.

ATC Agent Panel V9:
A Unified Digital and Voice Engagement Platform

Automated Contextual Screen Pop: Upon connection (inbound or outbound), the panel instantly executes a contextual screen pop, displaying the complete customer journey data, including previous interactions, ticket history, and relevant account details. This eliminates dead air and manual searching.

Social Media Hub Integration: V9 fully integrates Facebook Messenger and Page Management, enabling agents to handle private messages (DMs), public page comments, and chat queues alongside voice interactions. This is crucial for maintaining brand consistency and rapid response across digital touchpoints.

Unified Conversation Threads: All interactions—voice, chat, and social media—are logged into a single, chronological customer timeline, ensuring a seamless agent experience and reducing interaction uncertainty.

ATC Admin Dashboard:
Command & Control
Powered by AI.

Empower your supervisors with complete visibility and immediate intervention tools:

• Live Metrics: Real-time visibility into agent status and call counts.

• Active Controls: Whisper (coach agents), Barge (join the call), and Live Listen on any active conversation.

• Performance Insight: Precise Pause Duration tracking to optimize non-productive time.

• Dynamic Filtering: Instantly filter all dashboards and widgets by Campaign for targeted analysis.

Visual Analytics for Smarter Decisions

Go beyond static reports with dynamic, visual data:

• Hourly Call Distribution Chart: Track performance and optimize staffing with clear views of Inbound, Outbound, and Dropped Calls by the hour.

• Top 10 Agents Pie Chart: Instantly identify and reward your top performers based on key metrics.

• Answered Calls Chart: Displays & track the answered calls on the dashboard realtime to increase answer rate

• Unanswered Calls Chart: Instantly take action to reduce the unanswered rate by displaying realtime report for the unreachable leads

• Dropped Calls Pie Chart: Prevent dropped calls instantly by tracking the cause and reason of the dropped by AI analysis dashboard

AI Core: Predictive Power & Unified Workflow

Our proprietary AI engine is your competitive advantage, unifying operations and boosting conversion:

• AI Predictive Dialer: Intelligent dialing that dramatically increases connect rates and maximizes agent talk time.

• AI CRM: A unified Customer Relationship Management platform that provides a 360-degree view of every customer interaction.

• AI Omnichannel Suite: Seamlessly integrates voice, chat, and social. Features include:

  • Chatbots & Pages Reply Bots for instant automation.

  • Manual Assign for priority routing.

  • Unified queuing for all channels.

Introducing: The Real Estate Account Lock & Assignment AI Engine

In high-stakes sales environments like real estate, relationship continuity is paramount.
The ATC Admin Dashboard introduces a game-changing feature for REALESTATE Industry
The Real Estate Account Lock & Assignment Engine.

This feature ensures that once an agent successfully connects and engages a lead through the AI Predictive Dialer, that customer's account is automatically and permanently locked to that specific agent.

• Outbound Guarantee: All subsequent outbound calls for that lead will only be routed through the initially successful agent.

• Inbound Continuity: If the customer calls your contact center back, our AI CRM instantly recognizes the inbound number and routes the call directly to the assigned agent, bypassing general queues.

This guaranteed assignment builds agent confidence, fosters long-term client relationships, and directly drives higher commission rates by eliminating the risk of internal lead contention.

Manage Everything...
Miss Nothing...!

Real-Time Agent Monitoring & Control

TECHURITY Software Factory

Web Dashboard & Reports

• Within the Team Members Column, You Can Find All the Employees Under specific team or all.

• The Online Users Column Displays Employees Who Are Currently logged into the MTC.

• The Active Users Column Showcases Employees Who Are Actively Engaged with Their Devices or Applications.

• The Inactive Users Column, One Can Find Online Employees Who Are Not Currently Utilizing Their Devices & Not Taking Any Actions At The Device.

The MTC Dashboard Incorporates A Comprehensive Overview Of All Employees
Also Detailing The daily Current Status for all online users